FAQ

1. What products do you sell?

We offer a curated selection of caps and street-ready fashion designed to keep you stylish and comfortable.

2. Do you ship internationally?

Currently, we only ship within the United States.

3. How much is shipping?

Shipping is always free for all orders — no hidden fees or minimum purchase required.

4. How long will it take to receive my order?

Processing time: 1–2 business days (Mon–Fri)
Delivery time: 2–5 business days depending on your location
You will receive a tracking number once your order ships.

5. Can I change or cancel my order?

Orders can only be modified or canceled before they are shipped. Once shipped, you can request a return after delivery.

6. What is your return policy?

We accept returns within 30 days of delivery.

Free return shipping
No restocking fees
All items are eligible for return (no final sale items)

Refunds are processed within 14 business days after we receive and inspect your return.

7. What if my order arrives damaged or incorrect?

Please contact us within 48 hours of delivery with photos of the damaged item or incorrect shipment.
We’ll arrange a replacement or full refund at no cost to you.

8. How can I track my order?

Once your order ships, you’ll receive an email with a tracking number and a link to track your package in real time.

9. How do I contact customer support?

You can reach us by:

Email: support@zinuga.shop
Phone: +1 (301) 263-3294
Mail: 6505 Landover Rd, Cheverly, Maryland 20785, United States

We aim to respond within 24–48 business hours.

10. Do you offer gift cards?

At this time, we do not offer gift cards, but stay tuned — we may add this feature in the future.

11. How do I know my payment is secure?

We accept major payment methods including Visa, Mastercard, American Express, and Discover. All payments are processed securely using trusted payment providers.