FAQ

Welcome to the Zinuga FAQ page. Here you’ll find answers to the most common questions about ordering, shipping, and returns.

1. Where do you ship?

We currently ship to Canada only.

2. How long does shipping take?

Orders are typically delivered within 3–5 business days after processing.

3. Is shipping free?

Yes. We offer free shipping on all orders, with no hidden fees.

4. How long does order processing take?

All orders are processed within 1–2 business days (Monday to Friday).

5. Can I track my order?

Yes. Once your order is shipped, you will receive a confirmation email with a tracking number so you can follow your delivery.

6. What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your order, you can return it within 30 days of delivery.

7. Are returns free?

Yes. We provide free return shipping for all eligible returns.

8. Are there any restocking fees?

No. We do not charge any restocking fees on returns.

9. Can I cancel my order?

Yes, but only within 12 hours of placing your order. After that, your order may already be processed.

10. What if my item arrives damaged or incorrect?

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos. We will resolve the issue with a replacement or refund.

11. What payment methods do you accept?

We accept major secure payment methods available at checkout, including credit and debit cards.

12. How can I contact customer support?

You can reach us anytime:

Zinuga
426 Josephine Ave
Windsor, Ontario N9B 2L1
Canada

Email: esoukaina301@gmail.com
Phone: (581) 238-1025

We respond within 24 business hours.

If you have any other questions, feel free to contact us — we’re happy to help!