Refund policy
Last Updated: [Insert Date]
At Zinuga, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we’re here to help with a simple and transparent return process.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in its original packaging
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Proof of purchase (order confirmation or receipt) is required
Free Return Shipping
We offer free return shipping on all eligible returns within Canada.
Once your return request is approved, we will provide instructions on how to return your item.
Non-Returnable Conditions
We do not accept returns if:
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The item has been used, damaged, or is not in its original condition
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The return is requested after the 30-day return window
Refunds
Once your return is received and inspected:
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We will notify you of the approval or rejection of your refund
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If approved, your refund will be processed to your original payment method
Please allow 5–10 business days for the refund to appear in your account after processing.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return your original purchase and place a new order.
No Restocking Fees
We do not charge any restocking fees. You will receive a full refund for eligible returns.
Damaged or Defective Items
If your item arrives damaged or defective:
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Please contact us within 48 hours of delivery
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Include photos of the item and packaging for faster assistance
We will offer a replacement or full refund at no additional cost.
Order Cancellations
Orders can only be canceled within 12 hours of placement.
After this period, the order may already be processed and shipped.
Contact Us
If you have any questions about returns or refunds, please contact us:
Zinuga
426 Josephine Ave
Windsor, Ontario N9B 2L1
Canada
Email: esoukaina301@gmail.com
Phone: (581) 238-1025
We appreciate your trust in Zinuga and strive to make your shopping experience smooth and worry-free.