Shipping policy
Last Updated: [Insert Date]
Thank you for shopping with Zinuga. This Shipping Policy outlines how we handle order processing, shipping times, and delivery.
Order Processing
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All orders are processed within 1–2 business days (Monday to Friday).
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Orders placed after business hours or on weekends will be processed the next business day.
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Order cut-off time: 3:00 PM (local time)
Shipping Time
We currently ship to customers in the United Kingdom.
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Estimated delivery time: 1–3 business days (Monday to Friday)
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Shipping times may vary slightly depending on location and external factors.
Shipping Costs
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We offer free shipping on all orders.
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No hidden fees or additional charges at checkout.
Order Tracking
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Once your order has been shipped, you will receive a confirmation email with a tracking number.
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You can use this tracking number to monitor your delivery status.
Delays
While we strive to deliver your order on time, delays may occur due to:
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High demand periods
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Courier issues
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Weather conditions or unforeseen circumstances
If your order is significantly delayed, please contact us for assistance.
Incorrect Address
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Please ensure your shipping details are correct at checkout.
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We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages
If your package is lost or arrives damaged:
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Contact us within 7 days of delivery
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We will investigate and offer a replacement or refund where applicable
Contact Us
If you have any questions regarding shipping, feel free to contact us:
Zinuga
426 Josephine Ave
Windsor, Ontario N9B 2L1
Canada
Email: esoukaina301@gmail.com
Phone: (581) 238-1025
Thank you for choosing Zinuga.